1. I'm having problems signing up for membership
using a credit card:
As with all online processors, it may take a few attempts to be
successful. Please double-check all the information and make sure
the address you entered is correct. It must be the same as where
your statements are sent, as our processor verifies that
information. Try waiting a few hours before attempting again, or
try using a different credit card. We take MasterCard, Visa, JCB
and Discover. Another easy option is that we also take online
checks (US banks only) instead of credit cards. Please try to
JOIN again! You may also email CCBill for credit card
technical assistance at
consumersupport@ccbill.com,
or call CCBill Customer Service at
1-888-596-9279. Hours: 24 hours a day, 7 days
a week, 365 days a year.
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2. I'm a Member, but am unable to enter
the Members' area:
Our system is case sensitive. You must type in your username and
password exactly as you originally typed it when you joined. If
you have any numbers in your username or password, please make sure the
"numbers lock" on your keyboard is on. If you still cannot access
the Members' area, please send an email to sales@cat69.co
and provide your first and last name so that we can better assist you!
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3. I have forgotten/lost my Username or
Password:
If you have forgotten or lost your Password,
please go to
www.support.ccbill.com for assistance. If you
have also forgotten your Username, send an email to
sales@cat69.co
and provide your first and last name so that we can better assist you!
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4. I just signed up and was unable to choose/assign a Username and Password:
If you just signed up for Membership and
were unable to choose or assign your pass
codes, please send an email to
sales@cat69.co.
In the email, please let us know the Username and Password you prefer,
and provide your first and last name so that we can better assist you!
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5. I want to SUBSCRIBE to your FREE
newsletter:
Subscribing is easy! Click
here, enter your email address and click "Subscribe". You will receive an automated email that simply asks you to
verify your subscription. Just follow those directions and you're all set!
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6. I want to UNSUBSCRIBE to your FREE newsletter:
You can cancel your subscription at any time!
Click here,
enter your email address and click "Unsubscribe".
You will receive an automated email that simply asks you to
verify that you want to cancel. Just follow those
directions and you're all set!
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7. I'm having problems viewing the
pictures and/or the videos. What should I do?
This could be due to any of the following
reasons. If you
still need assistance after trying these solutions, please send an email to
sales@cat69.co
1) Popup Blockers: You need to turn off all popup blockers, or add
our site to the "exceptions" list.
2) Enable Cookies: For Internet Explorer (6.0), here's how:
a) Go to Tools menu
b) Select Internet Options
c) Click the Privacy tab
d) Move the slider up
for a higher level of privacy, or down for a lower
level of privacy
e) Click OK
f) Close Browser, then re-open it
3) Enable JavaScript: For
Internet Explorer (6.0), here's how:
a) Go to Tools menu
b) Select Internet Options
c) Click the Security tab
d) Click on Custom
Level
e) Scroll down to
'Scripting'
f) Under 'Active
Scripting', select Enable - Click OK
g) Close Browser, then re-open it
4) Browser's cache needs to be
cleared:
For Internet Explorer (6.0), here�s
how:
a) Go to Tools menu
b) Select Internet Options
c) Click the General tab
d) Go to Temporary Internet Files section -
Delete files - Click OK
e) Go to History - Clear History - Click Yes
f) To close window, click OK
g) Close Browser, then re-open it
5) Firewall settings: In
general, Firewalls are good to have, but they
sometimes interfere with our site. If you have
a personal firewall program such as Norton Internet
Security or McAfee Firewall, please disable it while you're visiting
our site, and turn it back on when you leave.
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8. Who is CCBill and how do I contact
them?
CCBill is our designated processor for credit
cards and online checks. Please visit
CCBill online at
www.ccbill.com where you can perform most
customer service functions including changing
your credit card number, canceling your
membership, and updating your email address.
If you need further support, you can send an
email to
consumersupport@ccbill.com, or call CCBill
Customer Service at 1-888-596-9279.
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9. My question was not answered and I
need more help, can I
e-mail you?
Certainly, you can email your questions to
sales@cat69.co
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